Please review our general policies below. If you have any questions regarding a refund/exchange, please contact Customer Support.
- You may exchange/return the original item in original, re-sellable condition (with tags or in its original packaging) within the allotted refund period.
- In most cases, if you provide the original receipt, you will be refunded via the same method of payment as the original transaction.
- In most cases, if you do not have the original receipt, you will be offered a Duck Store gift card for the amount of the original item.
- For book return or exchange information, click here.
- For our electronics return policy, click here.
- For drop-ship item return policies, click here.
- For exchanges, a receipt is not necessary but the item must currently be in our inventory system in order to complete your exchange.
- Damaged/defective items are evaluated on a case by case basis.
- Balsa/bass wood may only be returned for store credit.
- No returns on art and school clearance items.
- No returns on autographed merchandise.
- Magazines, newspapers and food/drink items cannot be returned.
- Exceptions may apply. See departmental Customer Service desk or contact Customer Support for details.
Credits for returns/exchanges can take up to 7-10 business days. After we apply the credit to your card, the card-issuing bank can take several weeks to apply this credit to your account. This policy will be specific to your card-issuing bank.
Price adjustments may be offered within 10 days of the original purchase if the exact item decreases in price due to a clearance markdown (green or yellow tag items). Not valid on limited-time promotions, such as Flash Sales, or coupon offers. Original receipt is required and some additional exclusions may apply.